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Android app crashing

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‎03-31-2016 13:05

‎03-31-2016 13:05

My android app on Windows 8 keeps crashing since Tuesday morning this week. It's working fine on my iPad. It opens, syncs up, then shuts down. Please can any one help?
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‎03-31-2016 13:50

‎03-31-2016 13:50

Hi @raymondo_x303

 

Since mentioning using a Android App on Windows 8..

 

  • Are you using a (developers).. program on the computer to run the Fitbit App (Android)?
  • Are you using a Android Phone?
  • Any chance using the Fitbit Connect Program instead? https://www.fitbit.com/uk/setup?platform=win
  • Or having a Android Phone which is mirrored to the computer (so you are able to control the phone from the computer, using any installed apps.. and this program been using to do this crashes instead?

 

Thank you very kindly

 

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‎04-05-2016 04:48 - last edited on ‎11-20-2025 06:28 by Fitbit Moderator

‎04-05-2016 04:48 - last edited on ‎11-20-2025 06:28 by Fitbit Moderator

Welcome to our Community @raymondo_x303! It's nice to have you here! Woman WinkI noticed my friend @SunsetRunner asked you great questions to help you resolve this. I'd like to add that you can do the following to resolve this:

1. Uninstall the Fitbit app. 
2. Download and install the latest version of the Fitbit app.

I hope this helps, keep me posted! Robot Happy 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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