help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app draining battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2019 15:58

‎11-22-2019 15:58

I have the latest Android app version on my Galaxy S7, and a Fitbit Flex 2. I have the all day sync and always connected options turned off too, but I'm seeing a 15-20% an hour battery drain on my phone. I checked better battery stats, and it shows that is because the fitbit app keeps sending Bluetooth wakelocks constantly, thus draining the battery. If I force stop the app, the issue goes away. Can you please help me resolve this issue? 

Best Answer
3 REPLIES 3

‎11-24-2019 11:21 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

‎11-24-2019 11:21 - last edited on ‎05-08-2025 04:07 by Fitbit Moderator

@parag14 Welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with app draining your phone's battery. This is odd, I have mine running in the background and hasn't affected the battery. Try uninstalling and reinstalling the app. The good thing is that when you reinstall it from the Play store it will download the latest version.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-24-2019 11:25

In response to AlvaroFitbit

‎11-24-2019 11:25

I have already tried uninstalling and reinstalling the app, restarted the fitbit 3 times in a row, and removed and re-added the fitbit to the app already. I'm still seeing this issue. I have to now make sure that the app is force closed after every time I use it to make sure it's not draining the battery. 

Best Answer
0 Votes

‎12-23-2019 01:36

In response to parag14

‎12-23-2019 01:36

I have exactly the same (Galaxy S10 plus). If I force stop the app, then screen off battery life is fine again. The app prevents the phone from entering deep sleep mode.

 

Done all the usual reinstallation faff.

Best Answer
0 Votes