Android app incorrectly recording walks as runs

[Fitzgabbro]

Whenever I try to record a walk in the android app, it will instead start to record a run. How do I fix this?

[MattFitbit]

Hi all!

Just wanted to confirm for people who have recently joined this thread, this has been escalated to our engineers who are currently investigating similar reports. 

I do not currently have a timeline for resolution but I will be sure to keep you all updated as more information becomes available. 

Thanks again for taking the time to call this out. If you have any additional questions, you know where to find me!

[PhoenixofMT]

"

@Sugar-Bun i would first remove run then you'll be able to add walk. 

See question two of the FAQ

How do I track my workouts with my Fitbit device?

Track your workouts in real time with the Exercise app to capture in-depth activity stats."

Just be sure to write down the exact start time and duration before you delete the run. It's super hard to try and figure it out from the Step or Heartbeat graphs.

The exercise app doesn't have options for walking! Walking is the main subject of this thread!

Moderator edit: Format

[poppyL]

Thanks for the update. Hopefully, this is resolved soon!

[rosebud2018]

Did this work for you? Seems like lot of people have same issue. Great if all it needs is a "reboot".

[Barrry]

It happens when I track through the app . I enter walk,it is recorded as a run. It started Jan17/19 for me. Today I entered hike on the app and it  recorded as run 

[poppyL]

@rosebud2018. I haven't tried revising my "runs".  I'm just continuing tracking my walks, which are recordings "runs". I do fix it in Strava because you can easily edit in that. I just didn't want to lose my active minutes, even though it's recorded as a "run".

[rosebud2018]

I agree. I just have a "thing" about my gadgets working right. I still do and recording is the most important thing for me.
I'll try a reboot. Usually takes care of things. Thanks!

[rosebud2018]

>From what I saw in the Forums, seems like a lot of people were having this issue. Doesn't stop my using and moving. Just want it to work right. Will try a reboot! Thanks.

[the3amigos]

Thank you! The article that was linked to my email did say it could be changed, but not how. Your response was a bit more helpful!

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@Martinnb wrote:

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@Martinnb wrote:

Have the same problem. All activity (walk and hike) are logged as run. There is a way to change the activity after it is stored.

Download the Fitbit app to Windows  to your PC. Now you can select the workout you like to change.

On the top of the screen on the right side you have a pencil. Chose it, and among other things you can change the activity to walk or hike. Accept the changes an it is done.

Hope this will help some of you until the app is updated.

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[the3amigos]

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@LanuzaFitbit wrote:

Hello everyone!

I'd like to ask some questions:

• Is this happening by tracking activity in any of the methods? (Automatic recognition, tracking it with the app, selecting an activity from your Fitbit) Selecting either Walk or Hike from the app on my Motorola Turbo (Android IOS).
• When did this situation start happening?  January 16

Look forward to your replies.

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[the3amigos]

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@Rich_Laue wrote:

@Martinnb that is correct, it only happens when using the Android app to track your walk. 

When you don't use the Fitbit app to record the walk, you are depending on the tracker on the wrist, not the app, to auto detect the walk. 

As stated above you can still use your Fitbit tracker to record tyetgpd path by using the connected GPS and starting the gps recording on the wrist not the app. 

This mode does use theGPS but doesn't use the fitbitFapp and it will record properly. 

@Rich Laue: I have a Flex2, no way to start the tracker on my wrist, only on the app.

[Rich_Laue]

This thread has 2 dozen posts merged from most of the other boards, i understand some wool have a Flex 3 or alta,2 but the issue is with the android app. 

[BobbyDinSC]

@LanuzaFitbit

My issues started on 1-15-19.  I am using a FitBit Charge HR with a Samsung Galaxy6 Android Version 7.0.  I use the app by selecting my activity.  Autodetect is off, and it changes to Run automatically.  I am using Windows 7 and a Charge HR so I don't have all the extras that others are posting about to manually change the entry.  I use the tracker to measure how far my dogs are walking.

[mmtbreen88]

Also having the same issue. I have an Alta HR and Samsung Galaxy S8. I start the activity on the app as a walk but when I finish it says I did a run. I have uninstalled and reinstalled. I have logged out and logged back in. I have the current version of the Fitbit app as well. None of it has worked. 

[Rich_Laue]

@BobbyDinSC if I had a Charge HR I would press the button on the Charge HR to put it in its workout mode, take my walk, then press again when the walk is over. After syncing through the Win 7 using the web browser the workout can be changed to a walk. 

Sorry @mmtbreen88 this is an app issue and something Fitbit needs to fix.  At best maybe loading an older App version may help. 

[SunsetRunner]

A new fitbit app version was just added to the play store. Unknown if it resolved this problem or not.

(2.86)

*Bug fixes and performance improvements

[LanuzaFitbit]

Hello @BobbyDinSC, @the3amigos and @Rich_Laue.

@Rich_Laue Thanks for being around to help! It's greatly appreciated.

@BobbyDinSC and @the3amigosthanks for reaching to us with those details. 

As indicated above, know that our team is aware of the situation and it is being investigated. As soon as there are any updates to share, we will make all of you aware of it.

Do not hesitate to reach out with any questions.

[Rich_Laue]

@SunsetRunner it should be easy to confirm this. 

I've been running 2.86 beta for a couple of weeks and have the same issue. I'm updating now to the next beta.. we will see..

[Ange9828]

Has anyone found a solution to this problem mine is doing the same

[Rich_Laue]

Yes for many there is a solution, use the multisport mode that is found on the tracker. 

How do I track my workouts with my Fitbit device?

Track your workouts in real time with the Exercise app to capture in-depth activity stats