Android app incorrectly recording walks as runs

[Fitzgabbro]

Whenever I try to record a walk in the android app, it will instead start to record a run. How do I fix this?

[BobbyDinSC]

I down loaded the update last night.  Went for a walk this morning and it still has the same Run vice Walk issue.

[KlimbingKhemist]

App updated this morning.
Issue still present.
Recording Walk/Hike as Run (with the on screen notification, describing it as such).
We really need the ability to edit activity type after it's recorded in the app (as we can when an activity is auto-recognised by the fitbit)

[SteveW86]

Having exact same problem. Even if I use the  + button to track activity and select "Walk" the App still records it as a run.

Using Charge 2 with Android app on Samsung Galaxy S7. Only started happening recently after an app update so all points to something in the app.

[Ruth61]

I agree with you. My charge 2 was accurately recording my walk as a walk not a run up until a few weeks ago. 

 Very disappointing.

Not impressed fitbit! Please get this sorted.

[KaetiM]

Nope that hasn't worked...have even uninstalled app and it's still doing it! 

[NYA2019]

Apparently Fitbit have acknowledged the bug and will fix it in their own good time!

[Rich_Laue]

@SteveW86 you are describing exactly what the issue is.

@Ruth61 your Charge 2 will still accurately record walks as walks, however to do this you will want to use your Charge 2 to record your walk. This issue only happens when using the Fitbit App to record the walk. You are not using your Charge 2 to record the walk..

@KaetiM of course the uninstalling the app will help, your then going to install another copy of the app with this bug.

@NYA2019 before this bug, which has been indentified, can be fixed, the cause needs to be found. So yes it may take time to find the cause, then a fix is needed, and tea ing Blake sure that the fix doesn't add an other unforseen bug. Th n the update may be released..

[MattFitbit]

Hi folks!

Just wanted to thank you all for your continued patience as our team works to identify a fix. I don't have any additional news to share out now, but I will be sure to keep you all in the loop. 

In the meantime, you can still use your tracker or smartwatch to record walks using the exercise app. 

@Rich_Laue Thanks for your assistance! I appreciate the help.

[SunsetRunner]

While we're waiting for a fix, I tried the recommended method to manually change "run" to "walk". The pencil icon does not exist for me.

[Andielyn]

This is happening to me, too. Anyone have a fix yet?

[adebaser]

---

@SunsetRunner wrote:

I tried the recommended method to manually change "run" to "walk". The pencil icon does not exist for me.

---

For some reason it is only possible to edit it in the Windows 10 app. If you install that there is a pencil icon and you can change Run to Walk.

I personally can't believe they still have not fixed this bug. It's so easy to reproduce: track exercise on the app, choose walk, click start, look at the status, it immediately shows "tracking run". Every time. This only happened after an update to the app.

What are Fitbit doing? Is anyone actually looking into this? Give me the code and I will fix it.

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner. Hello @Andielyn and @adebaser.

I apologize for the delay in my response. 

@adebaser Thanks for taking the time to add that clarification.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Ange9828]

This has been going on for weeks now, loads of people are experiencing the same problem it isn't good atall, very disappointing when you can't track your walk properly, the product isn't fit for purpose at the moment.

Disappointed Alta User

Get Outlook for Android

[NewSusieD]

Has anyone had a solution to the issue regarding exercise recording as a run instead of a walk?

[Ange9828]

No, so disappointing, my fitbit isn't even receiving notifications from my phone now either, don't know what's going on with fitbit

Get Outlook for Android

[Rich_Laue]

@NewSusieD please see @LanuzaFitbit's post above yours for the latest info.

@Ange9828 of you would like help with your unrelated notification, please start a new thread.

[Barrry]

Not yet. still waiting

[MattFitbit]

Hi all. Just wanted to check in here. 

Our engineers are still working on a fix for this issue and I thank you all for your continued patience. I will be sure to keep you posted once I have more info on the matter. 

In the meantime, you can still use your tracker or smartwatch to record walks using the exercise app. 

Thanks again all. If you have additional questions, you know where to find me!

[BobbyDinSC]

My phone updated my Fitbit app last night.  Went for a walk today and it still is recording Walks as Runs.  Guess the update didn't fix the issue.

[MontenegroMick]

Also having issue with phone app - select "walk" to start walk session. On finishing walk session activity is recorded as "Run". Appears to coinside with the last update. I'm using Samsung S6 & Fitbit Ionic. Tried all suggested fixes mentioned in various posts with no succes.