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Android app not installing

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‎08-31-2019 04:57

‎08-31-2019 04:57

The PlayStore installation always stops at 99% 

 

I must reinstall the app because of the recurrent bluetooth connection issues (Versa on a Samsung)

 

What is the solution ?

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3 REPLIES 3

‎09-01-2019 19:57

‎09-01-2019 19:57

Hi @Poussun, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to my attention, seems odd that you're unable to install the Fitbit app on your Android mobile device. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? Do you receive any error message after the 99% or the download isn't completed? In the meantime, you can reboot your mobile device and try again. Also, make sure that the Android version of your phone is up to date.

 

Looking forward to your answers to continue assisting you.

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‎09-01-2019 21:17

In response to RicardoFitbit

‎09-01-2019 21:17

Hello

After a few (10) phone reboots, I managed to install the app.

But I would say that this 'new' version of the app is vry buggy. My
Versa always lost the bluetooth connexion, and needs a reboot to
discover the watch again...

Very disappointing
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‎09-01-2019 22:31

In response to Poussun

‎09-01-2019 22:31

Glad you got the app installed. 

Note for future. When an app refuses to install from the play store app I often find it has no issues when going to the Website version this can also be done from you computer. 

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