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Android app not showing historical data

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‎01-08-2019 23:53 - last edited on ‎01-09-2019 11:42 by Fitbit Moderator

‎01-08-2019 23:53 - last edited on ‎01-09-2019 11:42 by Fitbit Moderator

I have a Blaze and Im having sync trouble, it syncs to my android phone the days steps etc but no historic data and no active minutes or activities, Ive played around and eventually got it working but I have to sync from main menu not the usual refresh on the fitbit stats page. It is intermittent and driving me up the wall

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-09-2019 11:43

‎01-09-2019 11:43

@Emznkl Welcome! Thanks for being part of our Community! Sorry to hear that you can't see your historical data. This information is stored on the Fitbit servers so you should be able to visualize it regardless of your tracker currently syncing or not. Make sure that your phone has enough internal memory so it is working fine. Log out from the app, restart your phone and log back in.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-10-2019 00:58

In response to AlvaroFitbit

‎01-10-2019 00:58

It's an ionic I have managed to get historic data but my active minutes just will not sync

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