help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app version 3.2 - Syncing Issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2019 12:05

‎07-28-2019 12:05

My Ionic was syncing to my Pixel 3 XL phone just fine until yesterday. The most recent app update has caused an issue with the syncing feature. Is a resolution to this problem being worked on and how long until the problem is fixed?

Best Answer
0 Votes
3 REPLIES 3

‎07-28-2019 13:03

‎07-28-2019 13:03

Hi, @lmp2019! I had the same problem. I uninstalled and reinstalled my app. This caused it to revert back to the old dashboard, but the sync feature seems to be working now, at least.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎07-29-2019 07:38 - edited ‎07-29-2019 07:43

‎07-29-2019 07:38 - edited ‎07-29-2019 07:43

Mine does manage to sync, but after updating to 3.2 it is 10x slower, and all the info disappears when not connected to the internet. I definitely liked the older version better because even if it didn't sync while not connected, you could still look at what there was at the last sync. Unfortunately I just uninstalled the app, and then reinstalled it and it kept the same version, not reverting back. 

Best Answer
0 Votes

‎07-29-2019 10:50

In response to MakMak

‎07-29-2019 10:50

Thank you for your response.  I have tried everything and it will not sync. I have even tried syncing to my tablet and laptop. The problem is with the app. So discouraging.

Best Answer
0 Votes