07-17-2022 05:35
07-17-2022 05:35
Starting a couple of weeks ago, my Fitbit app stopped syncing over WiFi. I have to turn off WiFi and let it sync over my mobile data connection. As you can imagine, this is a little annoying.
I've been playing around with it, and as near as I can tell, no function of the app can connect over WiFi. All of my other apps are working fine. I've restarted the phone and reinstalled the app and it hasn't helped.
Anyone else have a similar issue?
My phone is a OnePlus 8 5G running Android 11
07-18-2022 16:24
07-18-2022 16:24
Welcome to the Fitbit Community, @bsb898.
I’m sorry to hear that you are having difficulties to sync your Fitbit device. Your time while dealing with this situation is highly appreciated.
To resolve syncing issues, we recommend following these troubleshooting steps.
In addition, you can set up your Fitbit device as a replacement device:
Hope this helps.
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07-18-2022 17:37
07-18-2022 17:37
07-18-2022 20:14
07-18-2022 20:14
@bsb898 do you have a VPN or some type of gateway with your WiFi?
Is it all Wifis or just your WiFi?
07-18-2022 20:40
07-18-2022 20:40
07-19-2022 05:57
07-19-2022 05:57
Hi @bsb898 - it would seem there is something special with the wifi you are using in conjunction with the phone which may have special security software.
Have a look at the options in No internet connection in case one of them has a bearing and also make sure the phone location is on [normally it will tell you if it isn't]
Author | ch, passion for improvement.
07-20-2022 11:59
07-20-2022 11:59
I assume you are referring to your app syncing with the Fitbit servers/service, and not your app syncing with your tracker (which uses bluetooth).
It does sound as if your mobile device has a proxy, VPN or other service, which is getting in the way of the connection.
CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows