App crashing on start

[rrosic]

Hi,

app suddenly started crashing on start...I cannot do anything, dashboard does not show up at all.

I tried uninstalling it, reinstalling it, restarting phone, etc. but nothing is helping.

I can get it to work imediately after fresh install, but as soon as I go enywhere from dashboard and return it crashes.

Phone is HTC Desire 820, Android is 6.0.1, Fitbit 2.32

Any suggestions?

Best regards,

Ros

[SunsetRunner]

Wonderful troubleshooting Ros

If not already done, when desired feel free clearing the fitbit app (cache) on the phone.

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

[rrosic]

I tried that too, but it didn't help.

[rrosic]

I got similar craches on completely unrelated device: Samsung Galaxy Tab Note 2014

I works at first, but as soon as I swipe fir previous day data it crashes and I cannot start it again until I clear data and cache.

[MarreFitbit]

It's nice to see you around the Community @rrosic ! I recommend logging out of the Fitbit app for Android and then logging back in and giving it another try. If the crash continues, please send me a screenshot of what you're seeing and also step-by-step instructions of how you're able to reproduce it. Also, make sure that your Fitbit app is up-to-date. Thanks in advance!

Thanks for helping out my friend @SunsetRunner! 

[rrosic]

Hi,

i tried many things reinstalling, clearing cache, data...and nothing helpled at the time, app would crash as soon as i start it.

Two or three days ago app started working again almost normally. Yay!

I experienced several "light" craches (before the incident there were none). I call them "light" because after them I could restart app normally again (just by tapping icon).

But trere are problems still. I think there is something in the data (I suspect your new Adventures feature) that causes it to crash. When I swipe left to see data from previous days and I go few days back, it craches "hard". To recover from hard crash I have to delete data and cache. Otherwise I cannot even start app. Widgets also stop working normally in "hard" crash.

Best regards,

Ros

[MarreFitbit]

Hmmmm...this is very strange @rrosic. I haven't heard this issue yet around the Community, so I'd recommend getting in touch with Customer Support so they can do a deeper investigation to see where the issue is coming from. 

Thanks for bringing this issue to my attention, as soon as you get a response from them don't forget to share it here so other users can see it and be aware. 

Have a nice Thursday my friend!