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App dashboard doesn't count steps.

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‎08-12-2018 03:37

‎08-12-2018 03:37

My app dashboard reads 0 on steps ..

My phone shows steps and other areas of my app show steps.

Tried resyncing logging in and out which actually made it display briefly then went back to 0..

Went on line and I can see my steps there..

 

 

All other data is syncing as it should..

Thanks..

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‎08-13-2018 00:54

‎08-13-2018 00:54

@Fletters  Hi and Welcome - Apparently this is a known issue and they are currently working on it - please check the following thread as I believe it is now the main point of updates from the Moderators on this issue some users also get no Heart Rate or both are showing 0

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Hope this helps a little

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
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