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App giving wrong information/not recording correctly/slowly processing

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‎06-20-2021 10:23

‎06-20-2021 10:23

Hello,

The app on my smart phone does not register my correct weight when it is recorded.  

Additionally, when I attempt to download food for the food diary, it will take up to 5 minutes to process.  (Many times, I will cancel and attempt to add a different version of the food.  Sometimes it works, sometimes it does not.  At that point, I am simply not able to record it.)  

The numbers in the "Nutrients" section of the food diary are grossly off (42,000 mg of potassium in one day, for ex.).

 

When I have spoken to Customer assistance, I am told that these issues are being worked on.  It has been over six months, however, with still no improvement.  I have uninstalled and reinstalled the most recent versions of the app, several times., with no improvement  I have spent up to 7 hours on the phone with Customer assistance, on any single issue,  all to no avail.   

 

Additionally, I will say that Customer assistance has become less accessible, of late, with no weekend hours.  This is frustrating as time is limited, during the week, when I actually have the time to spend on dealing with the issues.

 

Any suggestions?

Best Answer
5 REPLIES 5

‎06-20-2021 11:43

‎06-20-2021 11:43

As for weight not registering right, how much error are you talking about?  If it is one tenth of a pound, I've always had that and just accept it as not significant, and possible rounding.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-23-2021 08:09

In response to JohnnyRow

‎06-23-2021 08:09

Hi.  Yes, that particular issue is one tenth of a pound.  When I first got the app, however, it registered exactly.  When it started malfunctioning, I spoke to Customer service, and they affirmed that it should not do that.  Hence, my concern...😶

Best Answer

‎06-23-2021 09:14

In response to LS7000

‎06-23-2021 09:14

I agree it should not do that.  But, for myself, I wouldn't be concerned that it is just the tip of some larger issue.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-24-2021 09:57

In response to JohnnyRow

‎06-24-2021 09:57

Perhaps not.  I can actually live with the one tenth discrepancy for weight recording.  My real concern is the extremely inaccurate nutrient counts that I get, as I do consider them in my diet.

Best Answer
0 Votes

‎06-24-2021 10:14

In response to LS7000

‎06-24-2021 10:14

@LS7000 wrote:

Perhaps not.  I can actually live with the one tenth discrepancy for weight recording.  My real concern is the extremely inaccurate nutrient counts that I get, as I do consider them in my diet.

I don't track them so I'm no help there.  But I would doubt that has any relation to the weight recording error.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer