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App keeps trying to resetup Versa

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‎09-18-2018 19:43

‎09-18-2018 19:43

Almost two hours into setting up my Versa the app was still circling even though the Fitbit was ready and the progress bar on my phone was finished so I exited out of it thinking it was a glitch. Now I can't go into the app without it trying to set it up again and I'm afraid to uninstall and reinstall it in case my info gets lost. Any work around for this? I have an S9 Plus. 

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‎09-19-2018 09:35

‎09-19-2018 09:35

@Virgo792211 Welcome! It's nice to have you on board! Sorry to hear about your difficulties setting up your Versa. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. Now retry the setup process.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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3 REPLIES 3

‎09-19-2018 09:35

‎09-19-2018 09:35

@Virgo792211 Welcome! It's nice to have you on board! Sorry to hear about your difficulties setting up your Versa. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. Now retry the setup process.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-19-2018 18:22

In response to AlvaroFitbit

‎09-19-2018 18:22

Thanks! That fixed it 🙂.

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‎09-20-2018 11:30

In response to Virgo792211

‎09-20-2018 11:30

@Virgo792211 really happy to hear that you were able to fix the issue by following these suggestions. Also thank you so much for sharing this information as it may help other members in the same situation.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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