help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not displaying steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 08:44

‎08-12-2018 08:44

Hi, for a couple of days the app shows zero steps and calories even though the website/device gives the correct number. Ive:

Deleted and re-installed the app

Logged out and back in a few times

Repaired my

fitbit

 

Steps are displayed for a few seconds before reverting back to zero 

 

Any ideas what to do?

Cheers 

Best Answer
0 Votes
3 REPLIES 3

‎08-12-2018 09:47

‎08-12-2018 09:47

I have been having the same problem for last 2 days.

Best Answer
0 Votes

‎08-13-2018 00:57

In response to mukitus1

‎08-13-2018 00:57

This seems to be a known bug at the moment. Keep an eye on the following thread which has the latest updates from fitbit:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Best Answer

‎08-13-2018 02:44

In response to SteveH

‎08-13-2018 02:44

Thanks so much
Best Answer
0 Votes