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App not syncing to Galaxy S7

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‎03-21-2019 14:14

‎03-21-2019 14:14

Synced last night for the first time since Tuesday morning and only the total steps for the day updated, with no data for Wednesday. Now I've been logged out of the app and my password isn't recognized, but the app says fitbit.com is down so no password reset is available.

Fix the glitches ASAP, please. This is ridiculous. 

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‎03-22-2019 07:00

‎03-22-2019 07:00

Welcome to the  Forums @Heather07.

 

Thanks for bringing this up and sharing those details on what has happened.

 

My suggestion in this case would be to try to switch the connection that you are using. If you are using WiFi please try to use mobile data or vice-versa. That should help so that the app loads up correctly and then for all information to sync once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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