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App not working even after update

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‎08-24-2018 08:19 - last edited on ‎08-26-2018 05:37 by Fitbit Moderator

‎08-24-2018 08:19 - last edited on ‎08-26-2018 05:37 by Fitbit Moderator

 Updated app, still not working, whats the point having a fitbit app if it doesn't work, my charge 2 will very soon be in the bin with the rest of the rubbish

 

 

Moderator edit: Clarified subject

 

 

Best Answer
5 REPLIES 5

‎08-26-2018 05:39

‎08-26-2018 05:39

Welcome to the Forums @Tc375.

 

Thanks for letting us know that you have tried to update the app.

 

I'd like to ask what is happening. Could you go more in-depth into what issue is it that you are experiencing? What phone and Fitbit are you using? I'm sure that there is something I can help with.

 

Let me know if you have any questions.

Lanuza | Community Moderator

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‎08-26-2018 06:10

In response to LanuzaFitbit

‎08-26-2018 06:10

Moto X4 with an ionic. Sync stopped right after the update. Tried forgetting the Ionic in the App, doing a factory reset on the ionic and starting over. Got one good sync after re-pairing and then everything stopped again. App keeps showing bluetooth errors. 

Best Answer

‎08-26-2018 09:21

In response to LanuzaFitbit

‎08-26-2018 09:21

Its a sony experia xz, phone charge 2 watch, and the fit bit app only showing cals, but not botherd have chucked the fit bit watch! 

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‎08-26-2018 10:21 - edited ‎08-26-2018 10:43

In response to Tc375

‎08-26-2018 10:21 - edited ‎08-26-2018 10:43

Same deal there. I am using Samsung Galaxy S9 and Ionic. 

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‎08-26-2018 11:07

In response to dazza5622

‎08-26-2018 11:07

Sorry to say, i have given up on fit bit, but thanks for reply, and good luck with whatever you choose! 

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