App not working on Huawei without Google mobile services

[SLHue]

Fitbit app not working on huawei phone that doesn't have google "GMS" 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SLHue, welcome to the Community Forums!

Thanks for bringing this to our attention. I do not think that not having Google GMS is the root cause of this issue, therefore, can you please share with me more details about the issue you're experiencing with the Fitbit app? Are you unable to install it or it doesn't open? Does it crash when you open a tile?  More information will be appreciated.

Looking forward to your reply.

[SLHue]

The app crashes whenever i click on the fitbit app

[RicardoFitbit]

Thanks for your reply @SLHue.

I appreciate the details that were shared with me. To further investigate, can you please let me know which Huawei phone are you using? In the meantime I receive your answer, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Let me know if further assistance is needed and if you have any additional questions. I’ll be waiting for your reply.

[bluepond]

I am having the same issue on my Huawei Nexus 6P running Android 8.1.0.

I followed your instructions, now when I try to log into the Fitbit application it just displays "Please wait..." for the last half hour.

[bluepond]

I rebooted my phone. Now, I am back to the fitbit application keep flashing "fitbit keeps stopping ...".

[SLHue]

I have tried the steps, but its still not working. Huawei Nova 7SE, android version 10

[bluepond]

I received an update to the Fitbit application and firmware for my watch, this morning. The application is working now after applying the update.

The update maybe related to the Covid-19 monitor feature, I signed up for before the application stopped working.