App searches my Fitbit but never syncs.

[Chucarita]

Hi I am so annoyed... fit bit versa doesn’t sync with Honor 7X....

I thought upgrading my fit bit was a great decision... such a waste of money...

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Chucarita.

This could be happening because the Honor 7X is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the set up..

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Chucarita]

Thanks for your replay... I reset back to factory and restarted all process again.. And now is working... 

[LanuzaFitbit · Accepted solution]

Hello @Chucarita.

Thanks for letting me know that you factory reset and that everything is working! Now you can work towards all of your goals again. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users, I'm sure that at least one will pique your interest.

Let me know if there are any further questions.

[Chucarita]

Hiya....
You will not believe it.. Everything was working perfectly.. Until Friday
16th of November... Since then.. My watch didn't sync anymore.....
Until Friday I was so happy receiving WhatsApp and everything.. Now nothing
again...
I've done all the suggestions.. I've dot factory reset as last time.. But
is not work g..
I think my fitbit era has finished... Time to get something better...
Thanks,

Vanessa

[LanuzaFitbit]

Hello @Chucarita.

Thanks for letting me know.

It sounds like it is definitely related to the phone not being a supported device at the time. 

Do you have access to another phone or a computer that you could use to sync? If so, you can click here to see steps on how to do so.

Don't hesitate to reach out if you need more assistance.