App won't work - White screen with logo

[nikkishark]

My app will no longer work after the most recent update; when I try to open it, it stays on the white screen with the Fitbit logo.   I've checked for a update and there isn't one available.

I have a Motorola G6 if that's relevant.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @nikkishark, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[nikkishark]

I can't say for certain how long it's been going on, as I can't see when my last sync was because the app won't work.   It's been at least a week.  

I'd already tried what you suggested, but just for fun, I tried it again.   This is the screen I (still) get.  

 

This morning I got an email about my Fitbit Premium subscription coming due.  I'll have to cancel, as I've had so many issues the past three months.  I won't continue to pay for something that works intermittently.

[nikkishark]

I guess you don't have any other suggestions.   Now I keep receiving emails asking me to pick a 'best answer'.   🙄

[nikkishark · Accepted solution]

Y'all, I guess Fitbit's answer is just don't use your Fitbit.