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Battery issue

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‎12-11-2018 23:19

‎12-11-2018 23:19

My watch is working but showing as not charged on the dashboard. Have just charged watch overnight as hadn't used it for 2 months. It seems to be not syncing. I've also logged out and back in and still nothing. Any ideas please?

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4 REPLIES 4

‎12-12-2018 11:14 - last edited on ‎01-31-2025 15:22 by Fitbit Moderator

‎12-12-2018 11:14 - last edited on ‎01-31-2025 15:22 by Fitbit Moderator

@Sea22 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your tracker isn't syncing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Once your tracker syncs the status will update on the app.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-18-2018 15:55

‎12-18-2018 15:55

I am having the same issue with my Surge.  The watch charges and shows a full battery, but the Android app says there is a low battery and may be the reason it is not syncing.  It stopped working a week ago.

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‎12-18-2018 16:04

In response to marvannet

‎12-18-2018 16:04

@marvannet, the battery status display on the app or on-line dashboard are only updated when the tracker is synced.  If your tracker is not synced, the battery display on the app and on-line dashboard will show the battery status as of the last time it was able to sync.

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‎12-18-2018 16:10

In response to USAF-Larry

‎12-18-2018 16:10

Thanks Larry.  I guess that makes since,  but it is still not syncing.

 

Mark

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