Hello @Waynesiew, let me give you a warm welcome to the Fitbit Community! I'm wondering which troubleshooting steps have you tried so far so we can be in the same page. In the meantime I recommend to review the following post just to see if there is any step missing that we could try: My tracker isn't receiving notifications (Android Fitbit app).
There is a workaround kindly shared by @Oshada that I would like to recommend. If you are interest you can go here to give it a try to this suggestion.
Although if you are experiencing syncing issues too, this will be the reason of the notifications issues as is require your tracker maintain a constant Bluetooth connection with your tracker. Perhaps the following post will give you some additional help: Having trouble syncing? (here's how to fix this)
Regarding your query to return your tracker, we are not able to handle this type of requests through our Fitbit Community. However I can provide you some information: For countries that have products available through the fitbit.com Online Store, purchases are covered by our return policy. Any product purchased from Fitbit can be returned for a refund for any reason within 45 days of shipment. For warranty terms and conditions see https://www.fitbit.com/legal/returns-and-warranty.
However I was reading you purchased your tracker locally, so in this case contact the retailer to find out their return policy which usually is printed on the receipt of the purchase.
See you later and hope this helps.
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