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Blaze not syncing with phone

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‎11-06-2019 17:24 - last edited on ‎11-07-2019 09:33 by Fitbit Moderator

‎11-06-2019 17:24 - last edited on ‎11-07-2019 09:33 by Fitbit Moderator

For the past few weeks my Fitbit blaze will not sync. Keep receiving device not found. If I put it in the charger it usually corrects to the last time it syncs. Any help would be great

 

 

Moderator edit: updated subject for clarity

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‎11-07-2019 09:52 - last edited on ‎03-07-2025 08:16 by Fitbit Moderator

‎11-07-2019 09:52 - last edited on ‎03-07-2025 08:16 by Fitbit Moderator

@Mike3369 A warm welcome to our Community!

Let me help you syncing your Blaze with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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