Blaze will not sync to phone or computer

[bill328]

I first notced that my Blaze was not tracking heart rate, so I did factory reset, which corrected that problem. Then I noticed that my Blaze has stopped sycning to phone, Galaxy S-8 and computer running Win 10.

Steps I have taken:

Deleted fitbit app from phone and computer.

Reinstalled apps to phone and computer.

Added Blaze
Ensured that permisson/location were on.

I paired Blue Tooth Classic, but have it turned off, unless I was to control music.
restarted computer, Fitbit and phone.

The first time I opened the app on phone it synced as did computer. After that it will not sync.
No luck.

This is my third fitbit device, 2 Surges and this blaze. I am quickly loosing my faith in fitbit

[RobertoME]

Hello @bill328, thank you for visiting the Fitbit Community. I've seen you have tried different solution on your own to correct the syncing issues.

I'm gonna share with you this post as a matter of review only to see if you can try some additional steps, although you have tried some of those suggestions: Having trouble syncing? (here's how to fix this).

You can try to restart your Blaze one more time, directions on how to do this can be found here.

In addition try the steps from this post, the scenario is quite different but we can apply the troubleshooting steps for your mobile phone.

Let me know how it goes. I'll be around giving follow up in case the issue persists.