06-20-2018
20:53
- last edited on
06-25-2018
12:46
by
RobertoME
06-20-2018
20:53
- last edited on
06-25-2018
12:46
by
RobertoME
You downloaded a new up date around 6 June 2018. My Blaze has been a problem to sync with my Samsung 5 ever since. I had similar issues with a fit bit flex please fix it or stop selling it!
Moderator Edit: Updated Subject For Clarity.
06-25-2018 12:45
06-25-2018 12:45
Hello @StMichael, thank you for your feedback and welcome aboard to the Fitbit Community! If the syncing issues persists, please give ti try to our help article: Why won't my Fitbit device sync?
If this start happening after the new update, try to reset the cache of the app:
log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and hope this get you back on track.
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