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Blaze won't sync time

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‎01-01-2019 05:19

‎01-01-2019 05:19

My Blaze will not update the time. I went to a different time zone a couple months ago and it updated for that zone. Since then it will not change back.  I've tried unpairing the device, restarting it, pairing it to a different device....but nothing. Can anyone help please?

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‎01-02-2019 09:31

‎01-02-2019 09:31

@EllieSchnids Welcome! It's nice to have you on board! Sorry to hear that your Blaze isn't syncing or updating its time. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎01-03-2019 01:42

In response to AlvaroFitbit

‎01-03-2019 01:42

Hi @AlvaroFitbit thank you for your response! Everything else syncs just fine,  it's just the time that won't. It's really weird. I've uninstalled the app and reloaded it and unpaired the devices. 

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