Bluetooth not working on my versa

[Tiz85]

My fitbit will only sync with my phone or ipad when I put it on charge. It also isn't keeping time right. Tried turning Bluetooth on and off, uninstalling app and reinstalling, tried deleting and adding my versa again. Tried turning both my phone and fitbit on and off even the three fitbit logo restart. Any other ideas to get it working 

[Rich_Laue]

May I ask what phone you have? If you turn the Bluetooth off on one of the devices, will it sync through the other device? 

[Tiz85]

My phone is huawei but I tried through my ipad also didn't work on either 

[Rich_Laue]

Have you removed the tracker from both the phone and ipad's bluetooth

[Tiz85]

I removed it on both and now neither can find it

[Rich_Laue]

We don't care if the Bluetooth can find it, we are trying to get the app to find the tracker. 

[Tiz85]

My app can't find the tracker

[Tiz85]

Now I've reset and it can't be found at all. 

[Rich_Laue]

Is your iPad on the supported list? We still are not sure which phone or if it has been tested yet. 

[GraceGFitbit]

Hey @Tiz85, thanks for stopping by and make us part of the situation. Many thanks for your help @Rich_Laue. 

I just checked with our Customer Support team and confirmed that you have an open case with them. I advise you to reply them and continue the assistance. 

If you have any further questions, please let me know!