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Bluetooth with my Moto Z Play

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‎12-26-2018 08:00

‎12-26-2018 08:00

I am very frustrated. My Moto Z Play won't sync or connect to the Bluetooth of my Moto Z Play, I guess because it's not compatible. This was a Christmas gift, and one that the giver had to work a lot to get in terms of money and I am so mad that it's not working. If there's no way I can connect it, can I at least return it so my gift giver didn't waste money on me? Thank you. 

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2 REPLIES 2

‎12-27-2018 09:11

‎12-27-2018 09:11

@charlieee_9 It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't setup your Fitbit device with your phone. Which device do you have? Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. For returns you will need to contact the original seller.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎08-18-2019 05:54

In response to AlvaroFitbit

‎08-18-2019 05:54

Tengo el mismo problema ,; solo que reconoció el Bluetooth x tres días luego dejo de funcionar

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