Caller ID showing previous caller's name

[Melriddo]

When I receive a phone call it used to display who was calling, now it displays the same contact all the time. So if My husband is calling me it says my mum's calling me on the fitbit. It's happened 3 times now. And not just with my husband calling. But always says mum's calling. 

Moderator edit: subject updated for clarity

[CuttingEdge]

Experiencing the same issue. This is very frustrating. The caller ID shows the same initial caller of the day throughout the day.

This has been going on for weeks now. Is there a recommended resolve?

[girlolar]

My charge 2 call notification is not synchronising with my phone. It keeps showing a different caller 

[TheWooks]

can we have a resolution to this issue soon please. I have joined a similar feedback which also has not been responded to.  Response not satisfactory for leading activity band producing company

[cschatzow]

Problem started with the latest firmware.  No response from Fitbit on this.

[lfbmitchell]

This worked for me. Thanks!

[dbogen]

I feel like I could have written this myself.  I called when I wasn't receiving the full text message, we did some trouble shooting and then I was told it was a known issue and to give it a week or so.  The whenever I received a call it gave me the same contact name regardless of who was calling.  AND NOW I don't receive any notifications.

I am shopping for new phones and considering going with an apple product since FitBit doesn't seem to have the answers to known issues.

[Blakmumba]

If you are still experiencing problems, revert to an earlier release (2.90), as from what I have gathered, any releases after 2.90, has the problem in displaying SMS or correct caller ID.

[morgles]

HOw do you revert to the earlier release ?  I just want this fixed. FITBIT Support says they ARE aware of the issue

[Sharyn_with_a_Y]

I am having the same problem! Wrong names on phone calls. Also text messages notify me of the name but not the message anymore. Is this fitbit's fault? I have a Droid

[Blakmumba]

Uninstall current version and look for earlier release on net. Or I'm happy to upload it to my google drive for you to take.

[Kjbaxioms]

Fitbit works sometimes, somedays. Refreshing has become a problem since the
upgrade. Now I need to frequent turn my phone off and back on. I have done
nothing and I am recently sometimes receiving the text message. PROGRESS
sometimes I receive notice of a phone call with the correct contact name
and not the most recent. Clearly the upgrade was rolled out before it was
fully tested and ready.

[Kjbaxioms]

Great idea

[Kjbaxioms]

Thank you for your email

[morgles]

I think you are right.  Rolled out an "upgrade" before it was properly tested.  I do think they are working on it. AND I think it is an issue between Fitbit and Android.  Anyone with iPhone have a problem ?

[mennamorato]

Same problem.. charge 2 shows wrong caller name every time, used to work fine. I will try to reset it

[Elviramj88]

Hi - I am having the same issue and it just started recently this past week. Someone mentioned it was an issue with the latest updated. I've reported the problem and hope everyone does, too. Hopefully FitBit will get on this ASAP - very frustrating issue. 

[KateWeber]

Who did you report the issue to? I am having the same issue. Usually it showed the same person (my mom) was calling anytime my phone rang. Today it switched to another person. Very frustrating!

[AlvaroFitbit]

@girlolar Welcome to the Fitbit Community! It's great to have you here!

Thank you for reporting this. The team is aware of this issue and looking for a fix. Still I appreciate your patience in this matter.

I'll be around.

[girlolar]

Looking forward to the fix. Thank you. 

[mmwatson64]

For about a month now my Fitbit charge 2 only shows one caller ID for example it tells me the last person who called over and over again unless I restart my phone. The texts are accurate but not calls.

I have a samsung J7 and the notifications have JUST started back up again after a year of the phone not being compatible. Let's get going fit bit. You have a good product , but you sure don't keep up with the glitches!!