Caller ID showing previous caller's name

[Melriddo]

When I receive a phone call it used to display who was calling, now it displays the same contact all the time. So if My husband is calling me it says my mum's calling me on the fitbit. It's happened 3 times now. And not just with my husband calling. But always says mum's calling. 

Moderator edit: subject updated for clarity

[Grantis]

Looks like 3.11 app version just came out on the 18th. Has that worked for
anyone?

I've been running 2.90 successfully for a while like many others.

[NewUser1234567]

Fingers crossed!

I will stay on the 2.9 mirror version until someone shares its working!

[Ildi.P]

I tried the new version... and went back to the good old 2.90, because our problem is still NOT solved.

[Btngfn]

I don't think Fitbit is getting the message, just like our devices. Maybe everyone should rate the app as 1 star and leave the reason. I did. 

[Jillwagner]

Why aren’t you fixing the problem? This is horrible customer service. Replace your IT people who can fix it. It has been months since it worked.

[Grantis]

They can't hear you. It's like a bad dream where you keep screaming but
nobody can hear you.

[Jillwagner]

I hope all these lazy DEAF people are replaced when Google takes over.

Hey Google can them and fix the problem.

[pmiletto1020]

I have the new app and I'm having the same problem

[Mmsellers]

When is this caller id problem going to be fixed....this has been going on for several months.

[Grantis]

Wrong place to ask. Email them directly

[Jillwagner]

I have. No response.

Sent from my iPad

[bert56]

Any update to this issue? Has there been a solution that has resolved this for others?

[Grantis]

2.90 scroll up

[Mmsellers]

What?Sent from my Verizon, Samsung Galaxy smartphone

[Tbaatz]

This issue is on going with no solution from September to now December.   Changing from one up to an older one doe not correct this issue.  Is Fitbit going to fix this problem?   If not I'll switch to a different system. 

[krish84]

is the wrong caller ID fixed? 

[Grantis]

3.12.1 update seems to be working so far for me. Charge 2. S9

[laserbeam1]

Grantis, been using 2.9 app myself for several months.  It's been working.  I like what you are saying about 3.12.1 update.  Just a little afraid to give it a try.  Did you upgrade smoothly or did you have to do a lot of tweaking, like hard reset, clear cache etc.?

[Grantis]

I updated straight from 2.90. went fine. No restart or anything. Tested
five incoming calls so far and a few texts. Ask me again later if you want

[Ildi.P]

Wow! It seems to be working. After a simple update, without restart, finally I get real caller IDs.
It's a nice birthday present from fitbit. 🙂
Thanks @Grantis for the info!