Calls show unknown caller

[JessiS24]

My fitbit is synced but the caller ID just keeps showing unknown. It won't show a number or who is calling. It tracks everything else and my notifications are turned on but again when some calls it just shows a phone and says unknown caller.

Moderator edit: edited title for clarity

[JessiS24]

I have the charge hr by the way.

[ErickFitbit]

@JessiS24 I recommend uninstalling the Fitbit app and reinstalling. Once you've done that, follow the call notifications setup flow here. Hope that helps.

[JessiS24]

I did just that and now everything is working superbly


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[Jeanne2017]

Will I lose my data if I reinstall the app?

[gene77]

Wow thanks Erick! It works! Had been having the "unknown caller" issue for months until I uninstalled and installed back the App! Works like a charm now!

[kbarker]

I have a Google Pixel and this fixed my issue as well! Thanks!

[chamri01]

Bang! Problem fixed!  Thank you!!!! (I have a Galaxy S6)

[Queen_Rita]

Awesome! This worked for me as well! - Android LG G6

Thanks so much...tried a different fix before that didn't work...Glad I found this post. 

[haribajavada]

Thank you. Uninstall the app and restall worked for me on Galaxy s6 edge

[RobertoME]

Hi there @Queen_Rita and @haribajavada, I was reading you were able to solved the issue by following the suggestions shared by my good friend @ErickFitbit!

Thank you for let us know. So I believe the only thing left for me to say, is welcome aboard to the Fitbit Community.

Make sure to visit our Discussion forums for more interesting topics and as always, stay awesome!

[Carmama1221]

Yes!!! Thank you so much!!! Iy works now!! I have a Samsung S7edge!! 

[Slavs06]

I followed the steps and callers still show as unknown

[Dee6169]

Did not work.

[AlessFitbit]

If you are experiencing this issue since updating to Android 9.0 (Pie), please follow along in this thread I created here: "Unknown caller" on Versa with Android 9.0. Thanks, everyone!