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Calorie Discrepency between Versa watch and Fitbit App.

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‎03-19-2019 14:10

‎03-19-2019 14:10

I noticed today that on my fitbit dashboard on my computer and on my mobile app it only showed that I had only burned 1250 calories, but on my Versa watch, it said that I had burned 1975 calories. I've tried syncing several times and the dashboard and app will not update to the calories burned amount that is on my watch. Does anyone know how to troubleshoot this error? I've tried restarting my fitbit as well as plugging it into my laptop.

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‎03-20-2019 12:41

‎03-20-2019 12:41

@jrye122 A warm welcome to our Community! Sorry to hear that you are seeing a discrepancy with the calories between your Versa and your app. Could you share a picture of this? Also try updating the app? I would also like to know the phone your are using and OS version it is running.

 

I look forward to your reply.

Alvaro | Community Moderator

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