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Versa not syncing with Galaxy S8

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‎03-19-2019 14:39 - last edited on ‎03-20-2019 12:42 by Fitbit Moderator

‎03-19-2019 14:39 - last edited on ‎03-20-2019 12:42 by Fitbit Moderator

I have a galaxy s8..and my phone will not connect to bluetooth on my versa. Anyone else had this issue or how to resolve it?

 

 

 

Moderator edit: updated subject for clarity

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‎03-20-2019 12:43

‎03-20-2019 12:43

@Dakkk1 Welcome! It's great to see you around!

 

Sorry to hear that your Versa isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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