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Calorie Numbers No Longer Add Up

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‎07-30-2019 14:51

‎07-30-2019 14:51

All,

 

I am used to monitoring my energy intake and expenditure in the log screen of my app.

 

The numbers have always added up for me in the past, but with a recent update the numbers no longer add up.

 

Screenshot_20190730-173159(2).png

 

Example based on the attached screenshot.

 

Expected behavior:

2306 cals out - 802 cals in - 750 (my target) = 754 cals remaining in budget

 

Actual behavior:

2306 cals out - 802 cals in <then some magic happens> = 1,015 cals remaining in budget.

 

In this case the estimated remaining budget is ~250 calories too high, but I have seen this figure be much more extreme.

 

Once the day is over, the numbers line up again, so it only seems to happen during the current day.

 

my guess would be this is some failed attempt at a predictive algorithm of what I will have spend energy wise at the end of the day, but I don't want that.   I want actual numbers only.  I don't trust any algorithm to predict anything with any kind of accuracy, which is why I only want real actual current numbers.

 

Please fix this error.

 

 

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2 REPLIES 2

‎07-31-2019 18:51

‎07-31-2019 18:51

Hello @mattlach thanks for bringing this to my attention, it's nice to see you again participating here in the Community Forums, welcome back.

 

I appreciate all the information and details that were shared in your post, such information is really helpful to report this matter. Let me share with you that we are aware of this situation and working to find a resolution as soon as possible, our apologies for the inconvenience this may cause to you. I recommend you to keep the Fitbit app up to date because we will be working to release an update to resolve this situation.

 

Don't hesitate to contact me back if you need anything else, I'll be around. 

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‎09-10-2019 08:00

In response to RicardoFitbit

‎09-10-2019 08:00

I'm having the same issue. I don't know when it started because I just started back with logging my food again last week. Plus I don't   understand how the dashboard number for calories left can be

1,040 when I haven't entered anything then I click on the food section to add food & it says (ate breakfast, not entered yet & did walk)

0 cals in - 741 cals out

524 calls left in your

 

How does it go from 1,040 to 524?

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