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Can't access to Custom Challenge

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‎12-10-2019 16:36 - last edited on ‎12-11-2019 16:50 by Fitbit Moderator

‎12-10-2019 16:36 - last edited on ‎12-11-2019 16:50 by Fitbit Moderator

My app is up to date. Why can't I access the new Custom Challenge on my phone? 

 

Moderator edit: Subject for clarity 

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‎12-11-2019 16:50

‎12-11-2019 16:50

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, seems odd that you're unable to access to the new Custom Challenge on the Fitbit app. To better assist you with this concern, can you please let me know which Android mobile device are you using? When was the first time you experienced such issue and how many times since then? What happens when you try to tap to the new Custom Challenge feature? In the meantime I receive your answers, please follow the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

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