Can't change profile picture

[FitbitUser0206]

I can't change my profile pic and that's very annoying. I know how to change the profile pic. I know how. It's not letting me on the app or on the website

Moderator edit: updated subject for clarity

[LZeeW]

@FitbitUser0206   Do you use an Android or iPhone?  This is an app issue, not a Charge 6 issue.  Your post can get moved to the right app platform forum.  You must do this on the app.  Your Fitbit profile is available on the web, but the links to change profile and cover photos are disabled.

[FitbitUser0206]

Thank you very much for your response. It's on Android. Why is it disabled?

[RiekoC]

Hello @FitbitUser0206 

One of our users discovered this way to change your profile picture in the Fitbit app:

• Tap on the You tab in the Fitbit app
• Tap on the Family tile under Community
• Tap on your name to open your profile page
• Tap on the camera icon to change your profile picture. You might need to grant permission for the app to access the camera & your photos. Follow the prompts to upload your picture and save

FYI - I have seen some users report that this method didn't work for them.

[FitbitUser0206]

This is the method I've been using and it's telling me permissions are disabled but they are not

[RiekoC]

Hello @FitbitUser0206 

Thanks for confirming that's the method you were using. I should have realized that you knew this route from your initial post. My apologies for missing that fact.

That's the same error message that other users reported seeing. However, I haven't seen a fix for the permissions error.

For now, please submit this issue using the Feedback option in the Fitbit app

• Tap on your picture in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't receive a reply, the team receives and reviews the feedback reports.

BTW, have you tried clearing the cache or storage/data for the Fitbit app on your phone to see if that lets you change your profile picture?

[FitbitUser0206]

I cleared the data, and the cache, and uninstalled it and reinstalled it and tried to create a new Google account

[FitbitUser0206]

Permissions for this feature have been disabled, it says. I have all permissions accepted. I can't change my profile picture on my phone or the website

[Gr4ndp4]

HI, @FitbitUser0206 I'm merging your post with your previous thread for the sake of good housekeeping.

Cheers

[FitbitUser0206]

I'll see you tomorrow

[LizzyFitbit]

Hi everyone! @LZeeW, @RiekoC and @Gr4ndp4 Thanks for helping our member.

@FitbitUser0206 I appreciate your efforts in troubleshooting the Fitbit app. I'd like to share with you that this issue has been escalated to our team and they're currently working to get this resolved as soon as possible.

I understand how you're feeling about this and I'm sorry for this inconvenience. Please know we'll keep our team informed of the impact this has on you, and this thread will be updated as soon as we have more information to share.

[FitbitUser0206]

Can't change my profile pic but I have all permissions granted. Can't even change my profile pic on the website

[LZeeW]

@FitbitUser0206   Sorry for the delay answering your question.  Fitbit disabled the links to change your profile and cover photos on the website several months before the web dashboard was disabled.  

[CarolPNW]

It’s been like this for a couple of months now for me too… I’ve been talking to support at X in DM and so far no solutions.. I thought it was just me 

[LizzyFitbit]

Hi there @FitbitUser0206 and @CarolPNW. @LZeeW Thanks for sharing your insights.

@FitbitUser0206 and @CarolPNW I appreciate you for sharing your feedback. Our team is still investigating this situation to identify a solution so you can change your profile picture.

I understand how frustrating this has been and I'm sorry for the inconvenience. Rest assured that I'll update this thread as soon as we have more information to share.

[FitbitUser0206]

That's what drove me nuts, most everyone else has no problem. Hopefully they fix it soon. Sorry that happened to you.

[CarolPNW]

@FitbitUser0206 

I received this message from the Fitbit team after trying again after the latest update 4.36.1 

Thanks for the screenshot. We're doing a smooth roll-out for the new Fitbit app update (version 4.37). The roll-out started last Monday Feb 18th, and it is expected to be completed by Tuesday, Feb 25th. Please check your Android Playstore app from time to time for the new Fitbit app update. Once you've updated your Fitbit app to the newest version, see if it will not ask fro permission again.

[Kurrjur]

Does not work.

[RiekoC]

Hello @Kurrjur 

Did you update your Fitbit app to version 4.37?

[FitbitUser0206]

I just updated it and I still can't change my pic