Can't change profile picture

[FitbitUser0206]

I can't change my profile pic and that's very annoying. I know how to change the profile pic. I know how. It's not letting me on the app or on the website

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi everyone, it's good to see you around.

Thanks for your continued reports. I apologize for the inconvenience this has caused and appreciate your efforts while working on this matter. As I mentioned before, our team is aware of this situation and they're working hard to get this fixed. While we don't have a specific time frame, I'll update you as soon as I have more information to share.

Once again, I appreciate your patience and feedback which helps us to keep improve your experience with Fitbit.

@RiekoC thanks for your help!

[Rastari]

that doesn't fix that fact that I am tired of seeing the picture of when I was a fat person Id like to update it so my photo on my weekly progress report isnt crap. Fixit it google.

[LizzyFitbit]

Welcome on board, @Rastari.

Thanks for joining this thread. I understand where you're coming from and apologize for the inconvenience you've experienced. Our team is actively working to resolve this issue, and we're keeping them informed of the impact on all our members.

I will provide an update to this thread as soon as new information becomes available.

[AZilh]

Bumping, as this is still an issue.

[FitbitUser0206]

How ridiculous is it that I can't even go on a browser and change my profile picture? I'm willing to go the extra mile. This seems like an easy fix. Feeling like they aren't even trying to fix it at this point. Oh well. Good money, for a bad product. Tired, and ripped off again. Maybe I should go into business selling things for more than they are worth

[LizzyFitbit]

Hi there, @FitbitUser0206. @AZilh Welcome on board.

Thanks for your continued feedback. While I don't have any new information to share just yet, please know our team is working hard to identify a solution as soon as possible. I appreciate all your efforts, and I'll make sure to keep you updated as soon as I receive any news.

[CarolPNW · Accepted solution]

I didn’t find a fix but I had to upgrade my phone as my old phone wasn’t holding a battery charge.  I can change my profile picture now ~ I had a Samsung Galaxy S10 and upgraded to a Galaxy S24 FE I know it’s not much help but it does work again 

[LizzyFitbit]

Hi there, @CarolPNW.

Thanks for keeping me posted. I'm happy to know that you're able to change your profile picture on your new phone.

For the rest, please know our team keeps working on this situation to bring a fix to all of you. I appreciate your patience and I'll share more information once it becomes available.

[FitbitUser0206]

This is the answer. I had the same phone, switched to the same phone today.  Thank you!