Can't connect Sense to S20 Ultra

[Drock76]

So I've had issues with my new Sense and the Android app since I purchased it a few days ago. I was originally able to connect it to my S20 Ultra, but had syncing issues and was unable to access the free trial for premium, so I unpaired the Sense.

Now I can't pair them. I have the latest version of Android. This is beyond frustrating and I feel like I've wasted about $300. 

Anyone know of any workarounds since it'll be 2030 before the S20s are supported? Thanks in advance.

[Daniel_habazin]

works fine for me, i have a sense and the s20+ running oneui 3.0 and January patch

maybe you should take a step back and start from the beginning, remove the app and factory reset the sense.

initial setup took some time for me since the firmware download took a while, just make sure you have both the phone and the sense on a charger.

[Rich_Laue]

Hi @Drock76 your screen shot say that you should have a newer Fitbit app. 

You do not pair the tracker to a phone, you setup a tracker to the Fitbit account. 

The Fitbit app then pairs the tracker to the phone. 

You say you un-paired the Sense, this tells me that you removed the tracker from the phones Bluetooth. Which is one of the steps to try with a sync issue. 

However it sounds like the tracker was removed from your Fitbit account. The worse step a user can do with a sync issue. 

In any case I would look at these sync tips.