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Can't log activity

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‎09-18-2019 07:49

‎09-18-2019 07:49

I drive for a living so at each stop I have to log the drive in order to delete false steps. Just started today where the app will accept the activity but not delete steps. I went on line to fitbit and I am unable to even log any activity. So now hundreds and at some point thousands of steps will be added which I wont be able to correct.

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‎09-19-2019 15:30 - edited ‎09-19-2019 15:35

‎09-19-2019 15:30 - edited ‎09-19-2019 15:35

Hi @JTB11872. Welcome to the Community Forums.

 

Thanks for bringing this to my attention, as well for the steps tried prior posting. I know how you may be feeling about this as your steps will increase, and let me help you out with this. First of all, could you please confirm if you receive an error message on the Fitbit app when trying to log your activity? Also, by online, do you mean that you tried logging your drive activity in your fitbit.com dashboard?

 

If you've not done so, please try the following steps on your phone:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version.
  3. Close the Fitbit app from the open apps.
  4. Reboot your phone.
  5. Log back in and try logging your activity one more time.

 

I'll be around, keep me posted.

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