Can't log in to my Fitbit app

[Huskymomma]

Can't log into app it says fitbit.com is unavailable.  But I can log into website

Moderator Edit: Clarified subject

[Cath17]

Hi , I have tried severel tbings -cleared the cache , force stopped , reinstalled app, reboited phone but the app still wont allow me to log in - the message comes up with Fitbit.com is unavailable at the moment. ?

[Rami73]

Hi all.

I just realized that I had my Galaxy Wearable app installed in my phone.

I had a gut feeling, so I uninstalled the Galaxy app, uninstalled my Fitbit app, re-installed the Fitbit app and now it's working just fine!

I hope this helps!!

[SunsetRunner]

same here... seems that the whole system is going down. First the android app stopped syncing well, then the desktop app, and now even the browser version. Anyone knows how is the company doing? This is a pure speculation, but I sense bad working conditions leading to crunches and shortage of employees. Hopefully things will get better.

[annie212]

I just tried to log in and was successful, so keep trying.

[annie212]

Thanks. I don't have wear installed. I've just managed to log in so maybe
some one fixed the problem?

[SunsetRunner]

yes, works for me too now

[SunsetRunner]

Hello all, 

Try restarting your Android phone. If that doesn’t resolve the problem clear you app data go your phones Settings tap Apps. Find Fitbit. Tap  Storage then tap clear storage > cache .

😃 I hope this helps. Please let me know 

[MarreFitbit]

Hello, @Cath17 @Birutema. Thanks for troubleshooting this issue before posting here. Since you've exhausted all steps we could've provided here in the forums, please reach out to our Support Team directly for further assistance. Click here to get connected.

See you around. 

[MarreFitbit]

Hi there, @Huskymomma. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post. 

I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your Android settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones at What should I know about using the Fitbit app on my Android phone?

Have you tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

[Guy_]

Hi @Gnouvymym -  it turns out your problem may have been with the Fitbit servers, if it still doesn't work please post again.

[Cath17]

Thank you for your response to my query, just to confirm that I have now managed to log into the account.

Kind regards,
cath