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Can't login to newly installed fitbit app

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‎12-06-2020 16:41

‎12-06-2020 16:41

Just got a new fitbit watch. I installed the app on my samsung galaxy note 8 phone running Android v.9 but trying to log in returns fitbit.com is unavailable. I can log into the website with no issues and the website does list my logins from my phone in the security section.

 

I have force quit the app and cleared cache on the app. Uninstalled. Rebooted the phone and reinstalled and the same problem occurs. 

 

I've also tried different variations of clearing app storage, force quitting, clearing cache, etc.

 

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‎12-10-2020 14:49 - last edited on ‎10-25-2024 08:47 by Fitbit Moderator

‎12-10-2020 14:49 - last edited on ‎10-25-2024 08:47 by Fitbit Moderator

@Julsu A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

I'd like you to try with your mobile data and Wi-Fi. Also please double check that your email address and password are properly entered. 

If you keep getting message please attach an image to your next reply. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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