Can't setup new versa

[pperper86]

Can't. Setup. new versa on my samsung s7. Both my android version and fitbit version app.are up to. date but every time i click setup device and select versa and bring me back to the original fitbit settings screen. I checked bluetooth, location... restarted mu phone..cleared cache.. restarted the app but nothing worked

[Rich_Laue]

Are you saying that the phone app goes back to the main setup screen (the screen wgerewthe versa is chosen) after selecting the Versa? 

[pperper86]

No..it goes back to the first screen where you click setup a device

[thewarden1618]

I'm having the same problem. After selecting Versa for set up it goes back to the screen to add a device

[HaakonP]

Same issue here. Is there a solution?

[pperper86]

Is there a fix for this?

[thewarden1618 · Accepted solution]

Once I updated my fitbit app I was able to setup my new Versa

[HaakonP]

I was able to finally set it up, but I had to uninstall and reinstall the app as well as restart my phone. I couldn't update the app from within the app. Hope this helps. 

[Rich_Laue]

In general android apps are updated through the play store, not through the app itself 

Yes ocaisionly an app won't update through the play store and removing it is the way to get around this .

Sometimes gig to the play store through the web also will work. 

Glad your setup @HaakonP .

[big_red_8187]

I have a new versa and it will sync and allow notifications to show up (most of the time). However, it will not allow phone calls to come through. It does not notify me at all. I thought it was an issue with the versa I had and fitbit sent a new one. Still having the same issue. I set the versa up on my wife's phone and it works just fine. No issues. Is it some setting on my phone? Please help!

[MRob]

How do you update the the fitbit app?

[Rich_Laue]

@big_red_8187 if some notifications come through but others do not, yes the problem is with the phone.

First thing, since it has been attached to your wife phone, let's tell the Bluetooth on your wife's phone to forget or remove your Versa.

The problem it's in the sending of the notification,

On the app is phone Notifications been set for the right phone app?

Have you checked the permissions for the Fitbit app?

Another thing to try is on the notifications settings page of the Fitbit app.

Tap the three dots in the upper right, disable notifications. Now let's go back a page and turn on phone notifications. This will force the app to step you through the process of setting up notifications and step you through the phones needed permissions.

@MRob it would be the same way any other app on your phone is updated.

Go to the play store, tap the hamburger menu on the top left, any app that has an update will show at the top.

[big_red_8187]

Rich_Laue I tried everything you said. It still is not working. I double checked my permissions, reset everything and restarted both the versa and my phone. Still did not work. I am getting my text notifications and other notifications, but not my calls. 

[Woodywoodpecker]

Keeps taking me back to setup device screen

[Woodywoodpecker]

Keeps taking me back to setup device screen. MotorolA phone.  Bluetooth shows connected to Versa 2

[Rich_Laue]

@Woodywoodpecker if your on the setup screen, I'm assuming that your firmware hasn't been installed.

Does the app show that your Versa is connected to your account? 

If not you will want to remove the tracker from your phones Bluetooth. 

Also do you get any errors? 

Where you able to enter the 4 digit code into the Fitbit App? 

[Woodywoodpecker]

App was installed on phone.  Bluetooth on phone shows connected to Versa2.  Did not see screen requesting 4 digit code.

[Rich_Laue]

I'm assuming then that the tracker dies not show up as a device in the Fitbit app or here. You will need to remove the tracker from the phones Bluetooth. The app will not be able to search for Thatcher if it is a trusted device. 

Now start the app up, log into your Fitbit account and perform an Add Device.