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Can't sync Versa 2

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‎05-27-2020 21:25 - last edited on ‎05-28-2020 10:10 by Fitbit Moderator

‎05-27-2020 21:25 - last edited on ‎05-28-2020 10:10 by Fitbit Moderator

I tired to update my versa on my Samsung but it wouldn't allow me. So I removed it from my phone and now i cant sync it back. It keeps saying that it cant find it. I managed to sync it to my on iphome again to update it but i still cant add it back onto my Samsung.

 

 

Moderator edit: format

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‎05-28-2020 10:09

‎05-28-2020 10:09

Hi @Dougallmac, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not connecting with your Samsung phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please make sure that your Samsung has the most recent operating system installed. Also, make sure that it has the most recent Fitbit app version installed.

 

If your phone and Fitbit app are updated, restart your Versa 2 as described in this help article and try setting it up from scratch.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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