Can't sync Zip with Samsung S8

[tcforbb]

I updated my android software several days ago and since then I'm having trouble syncing my Zip with my Fitbit app. And yes, I've already made sure the bluetooth is on, location is on, permissions are on, etc etc etc, I've even changed the battery on the Zio twice. I've restarted my phone over and over, and turned bluetooth on and off. Many times.

[madsarah33]

I have the same issue. Emailed Fitbit and they told me to try all the stuff I had tried several times before. Still to no avail. I have emailed again and am awaiting their response. But basically have an expensive pedometer that can't be synced. Unhappy.😣

[Smarls]

I too have been having the same issue. The only way to get it to sync has been to take the battery out, delete my zip from the app and re-add it. Super annoying. 

[Memo2727]

Did that work for you

Im having same problem 

[madsarah33]

I have had an email from Fitbit and they are providing a  replacement Zip. Though if everyone is having this issue I am not holding out much hope of that one working either.

[Smarls]

By removing the battery, deleting the zip and then re reading it, I am able too sync it. I do it at night before bed, when steps are complete. It works, but they need to fix the problem... Whatever it may be. Likely compatibility with the new update

[Memo2727]

Thanks Sent from my Samsung Galaxy smartphone.

[ZINZIN]

I think it is a problem with the new update! I am having other issues too. Has anyone found a Samsung contact?

[tcforbb]

The only thing that seems to work is taking the battery out of my Zip and putting it back in. Then it will sync.

[ZINZIN]

I tried that too. Still won't recognize my zip☹

[LanuzaFitbit]

Hello everyone.

I apologize for the delay in my response. Thanks for taking the time to share everything that you have tried to get your Zip to sync.

I'd like to recommend that you all try to set up your Zips as if they were replacement Fitbits. That should get them all to sync correctly to those that continue to have issues.

For the ones that are still having trouble, please let me know what phone are you using to sync, what Android version is it that you are running and what phone you are using.

Let me know if there are any other questions. 

[tcforbb]

We have all tried to delete our Zip from the app and set them up as replacements. That didnt work.

I have a Samsung S8 and am using Android version 9

[ZINZIN]

Yes! I spent over 30 minutes on the phone with your tech support. Even though I had told her I had done everything she was going to tell me. 

delete fitbit

uninstall fitbit app

turn off bluetooth

remove battery from fitbit

replace battery

turn on bluetooth

install fitbit app

add new fitbit

attempt to sync

Have tech support create ticket

It is now a week later since my fitbit was connected.

Please get your team on this!

Samsung S8 operating 9

[madsarah33]

I have spoken to Fitbit who sent me a replacement Zip and it still won't sync with my phone. It does the first time I set it up. But every day I have to take the battery out, delete my zip on the app and reinstall it to sync my info for the day. This should not happen it should just sync all day. I am also using a Samsung S8 with the latest hardware. Please sort this problem out.

[HalisFit]

Hi.. 

I too am in the UNABLE TO SYNC club!  I have a Samsung Galaxy 8 - have tried all the fixes, even a new zip tracker - still nothing.  It is not ideal or realistic to remove batteries, uninstall app, reinstall and add the tracker as if its a new device every day!!  HELP - I've been a faithful FITBIT user for over 3 years and I miss my syncing.

Anxious for support 🤔

[LanuzaFitbit]

Hello @tcforbb, @ZINZIN, and @madsarah33. Welcome to the Forums @HalisFit.

I apologize for the delay in my response. Thank you all for sharing all of the steps that you have tried.

This is happening because a known issue with Android 9 that is causing syncing issues. You can read more about it by clicking here.

Let me know if you have any further questions.

[ZINZIN]

If this has been a documented issue since October of 2018, why is this not
something your Tech support isn't aware of? When I called over a week ago,
the person o spoke with acted like she had never heard this was an issue.

Why is this still an issue?

[Memo2727]

I have android 8 this issue  is not new to your comWhy have the not found a solution I am getting  very impatient with the non answers I have tried  eve4I should not hsbe to remove the battery every  day to synch Fond s solution Sent from my Samsung Galaxy smartphone.

[Smarls]

It's gotten a bit better for me. I do not have to completely uninstall and reinstall. I only have to take the battery out to get my zip to sync. Still a bummer as I can't get it to sync throughout the day, but it's better. 

[AlvaroFitbit]

@ZINZIN @Memo2727 @Smarls thank you for your replies. At this time no permanent solution has been found but the team is working on this. Still you can give these instructions a try if you haven't done so (if you have please disregard them).

Let me know how it goes.