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Can't sync charge hr for 5 days now

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‎08-08-2016 20:04

‎08-08-2016 20:04

Any suggestions, I have,tried all the troubleshooting. Still won't sync
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3 REPLIES 3

‎08-09-2016 00:00

‎08-09-2016 00:00

Did the troubleshooting include restarting the fitbit using this procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work so it's worth trying it several times.

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‎08-09-2016 04:48

‎08-09-2016 04:48

I have tried everything that the fit bit website suggested, this is getting rather fuatrating.
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‎08-09-2016 06:04

In response to Pretty1tommy2

‎08-09-2016 06:04

If you have tried multiple restarts and it's still not working then your best bet would be to contact customer support.

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