Can't sync my flex to android

[SusanTaylor]

My flex stopped syncing on August 8th, and no one can give me an answer, other than " we are working on it ".

It's  been over 6 weeks...I miss my fitbit!  And there is no point in buying another one, I hear they are having problems as well...so very frustrated. 

[SteveH · Accepted solution]

When you contacted customer support did they get you to try restarting your flex using the following procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times. This restart is the best option for most issues with fitbits. Do you know what the issue is that they are working on?

[SusanTaylor]

The issue was with Samsung, and they put out a new update about 10 days ago, and the problem is solved...