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Cannot Log gram/ounces for food

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‎05-17-2023 14:38

‎05-17-2023 14:38

Wondering why on my android I can no longer use the options to log food in grams or ounces or any other measurements? There is no "invisible button" between serving size and cals like I have seen in past post. I have been trying to reset my phone and nothing? Can we bring this option back?? Why would they get rid of it anyhow?? 

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‎05-18-2023 17:39

‎05-18-2023 17:39

@Amartinez12 , A warm welcome to the Community! Thank you for your message and efforts. 

The "invisible button" to choose the units still there. 

 

Please make sure that you have the latest Fitbit app installed. 

 If so, then go to the setting on the phone>Apps >Fitbit app and clear the cache.  

Restart the phone (off/on) 

Open the app and try to log your food again.

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-08-2023 10:57

In response to JuanFitbit

‎07-08-2023 10:57

How do you clear CACHE there is no clear cashe button / would it be force stop?

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‎07-09-2023 11:47

In response to Amartinez12

‎07-09-2023 11:47

Hi @Amartinez12 

You should see "Storage & cache" when you tap on Apps --> Fitbit.

Tap on "Storage & cache" to see the options to "Clear storage" and "Clear cache". 

Let us know if you are still having problems after you clear the cache & restart your phone. 

Rieko | N California USA MBG PE

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