Cannot delete family on Android Fitbit app

[Randomnym]

So fitbit keeps pushing to switch to your google account, but you can't do that if you still have family members.

You can't delete your family members from the website. If you're lucky enough to use android you can't delete them from there (you can select remove, but an email confirmation never arrives).

When you ask for help the chatbot can't provide any information, and when you email you get a form response to update your app to a version that is not actually publicly available, then no response when you point this out.

Great customer service fitbit!

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@Randomnym Welcome to the forums. Thanks for reaching out about the migration to Google and that is is not possible since you cannot delete your family account members. I appreciate the explanation and your feedback. 

I am sure you have reviewed both your spam and junk folder, to see if the email to confirm family member deletion landed there. I have been informed that your inquiry by support is under review. In this case I must ask for your patience. The latest Fitbit app update is being rolled out. It should be available to all customers by this week. These updates are not distributed based on region or location and can reach anyone no matter where you reside. Please be patient and wait until you see the updatein the Google Play Store. I also recommend you stay in touch with customer support. They will provide you with a suitable resolution. 

[Randomnym]

That was not even remotely helpful. Further, a separate person started a thread a day after you posted this response pointing out the exact same problema nd your response to them was significantly different than this one.

Again, just incredibly poor customer service all around. Chatbot, email, and now "fitbit moderator"

Still no response from customer service to my reply email by the way, so much for them providing a "suitable resolution"

[Ks1Sunflower · Accepted solution]

I was having the same issue. You have to turn on "Family Account" under Notifications in the mobile app, it's at the very end of the list. Once I did this the email immediately showed up after I requested for the account to be deleted.