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Cannot log in to android app or Windows 10 app

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‎12-11-2019 02:29

‎12-11-2019 02:29

Have uninstalled and reinstalled on both my phone and my laptop. Hey am error message saying it is the wrong password (it's not) and when I request a new password it tells me that Fitbit.Com is down. Versa had also unpaired with phone (Honor9). Anyone else having this issue?

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‎12-12-2019 16:24

‎12-12-2019 16:24

Hi @Lulaboola. It's good to see you here and thanks for your efforts while trying to get access to your account.

 

It's odd that you're not able to log into the app using your phone and laptop, as well that you're getting an error message when resetting the password. To further investigate, please confirm if the same happens when logging in to your fitbit.com dashboard. If you're able to log in, I'd recommend to try the following on your phone:

 

  1. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on force stop.
  3. Reboot your phone.
  4. Open the Fitbit app and try logging back into the app.

 

If you receive an error message on the app or fitbit.com dashboard, take a screenshot and share it with me so I can take a deeper look. For instructions to attach a screenshot in your reply, check this post.

 

I'll be around, keep me posted.

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