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Cannot pair S5 with Charge 3

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‎01-20-2019 06:19 - last edited on ‎01-21-2019 04:41 by Fitbit Moderator

‎01-20-2019 06:19 - last edited on ‎01-21-2019 04:41 by Fitbit Moderator

I have a Samsung s5 and have bought a fitbit charge 3 but although I have downloaded the app and been verified, my bluetooth says it cannot connect.

Help please before the phone, fitbit or both go flying out of the Room

 

 

Moderator edit: Clarified subject

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‎01-21-2019 04:40

‎01-21-2019 04:40

Welcome to the Forums @Telboy2.

 

Thanks for bringing this up! Let me help you figure out what is going on.

 

The first thing I'd recommend is that you try to follow the steps listed in this help article. Please try going through all of them correctly.

 

In the meantime I'd like to ask some questions:

  • What Android version are you running on your phone?
  • Do you get any error message? If so, what does it say?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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