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Cannot unlock with phone

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‎03-23-2022 20:03

‎03-23-2022 20:03

I follow the instructions to do so but "Unlock" does not show on screen (hit today, profile and then supposedly an unlock screen prompt is supposed to show - it doesn't). I have restarted the watch and reinstalled Fitbit on my phone - I can't do a factory reset because the watch won't let me swipe. Aaaaargh.

Best Answer
3 REPLIES 3

‎03-24-2022 00:59

‎03-24-2022 00:59

Sounds like the process you are following is slightly wrong. Here's a copy from the help files:

 

unlock3.png

Best Answer

‎03-24-2022 09:59

In response to SteveH

‎03-24-2022 09:59

@Paddy1950 we use the fitbit app to setup a new unlock code. Then this new code is used to unlock the Sense. 

Best Answer

‎03-24-2022 11:36

In response to Rich_Laue

‎03-24-2022 11:36

How?
Best Answer