Cell phone notifications

[Bernie5023]

I have a Charge. I am not getting call notifications on my fit bit. I tried everything I saw on the community board.

[SunsetRunner]

Is the device you are trying to sync to a supported device?

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

[Bernie5023]

Yes. I have a Samsung J5.

[MariamV · Accepted solution]

@Bernie5023 welcome to the forums! Thanks @SunsetRunner for suggesting @Bernie5023 to check the compatibility of the device he's trying to set up the notifications. Also, double check that your device is supported in this list right here! Check out this article with further info about call notification for your Charge. If you're still experiencing issues with it, please take a look at this other article with troubleshooting steps. Hope this helps. Keep me posted! 

[Bernie5023]

I figured it out. Thanks

[MariamV]

@Bernie5023 you are very welcome! It's great to know that you have figured it out now! 

Happy stepping! If you have any other question post back, I'll be around. 

[2BoyMom78]

What did you do? I have a charge HR and have never recieved a notification. have tried re-syncing with the bluetooth part on my phone, but to no avail.

[MariamV]

A warm welcome to our new friend @2BoyMom78! Ifyou are having issues setting up your Call Notifications using your Android device, please do the following:

1.  Confirm your mobile device is compatible with notifications by visiting the list of compatible devices here. Notifications are available for Android devices running OS 4.3 or later. 
2. Put your tracker within 20 feet (6 meters) of your mobile device for the rest of the setup process. Note that you'll only receive notifications on your tracker when your mobile device is within this radius with Bluetooth on
3. From the Fitbit app dashboard, tap your tracker tile. 
4. Tap Notifications.
5. Check the box next to Fitbit Notification Service and then tap OK.  
6.  To complete the set up, tap the arrow in the top left to return to your tracker tile and tap Sync Now.

I really hope this helps! Keep me posted! 

[Bernie5023]

I did what moderator said. I played with it for awhile. It doesn't work
all the time

[MariamV]

@Bernie5023 I have to admit I'm a little confused here. I thought you said you have already figured it out. Please clarify this to us.  I'm sure we're all eager to find a solution for this! 

I'll be looking forward to your new comments! 

[jean0625]

I recently got my Fitbit Charge 2 as gift.  I have a Samsung Note 4 device with 6.0. and is in the compatible device list.  I tried to follow your instructions I went to the FitBit App -> Settings ->

[jean0625]

Continued..

I went to the Fitbit App -> Settings -> Notifications and did not see where I could turn on the Cell Phone Notifications.  My Fitbit Tracker Notification is already set to "ON".  I tested my calls and within the 20-step Bluetooth requirement and still NOT working. This is one of the reasons why I opted for the Fitbit as my xmas gift.  What am I doing wrong?

[MariamV]

@jean0625 welcome to the forums! Congrats on your new Charge 2. Let's get this working. Hey, have you tried restarting your tracker? If not, I recommend doing so. Then, please follow the steps from this post right here and let me know how it goes!